Posted on June 9, 2021
Today we’ve published an update for BoBW that fixes an issue for some companies where the online/offline status wasn’t properly retrieved automatically as well as the script function to retrieve device status. There’s also a couple of minor performance improvements with checking information. More details for the plugin are available on the plugin page.
Posted on May 26, 2021
Back in January with the release of CWA 2021.1, ConnectWise made it so that users can’t directly access the database, more or less. The plugin installer was using this access to make installing plugins easy. Unfortunately we’ve not found a reasonable workaround for this and have instead changed the behavior of the plugin installer. Upon […]
Posted on May 13, 2021
As noted last year, HP warranty checks were offline for a while as HP took their API offline while they worked on a new system. WLU was updated to use a legacy API system and has been chugging along just fine for a while. Well, they unfortunately took that offline a few weeks ago. Their […]
Posted on April 22, 2020
HP brought their API down “temporarily” about a year ago and this broke warranty lookups for those devices. It’s still down, but fortunately we’ve got another working method in place to do lookups. Please note that this is strictly for HP and does NOT support HPE (Enterprise) devices, but most MSPs I’ve worked with had […]
Posted on April 17, 2020
So the requirement of MFA broke the plugin installer for a little while and somehow I forgot that that might happen. Fortunately someone let me know so I’ve got this issue resolved now. Whenever you install a plugin, you’ll now also need to enter your MFA token, assuming you are on 2020.x. If you’re not […]
Posted on November 14, 2019
Added a new feature that’s already published and out in the wild! The plugin will now automatically scan all computers every hour to determine if they are online in CWC. This is stored in a computer-level extra data field as “Online in Control.” This means that you can easily search for computers that are online […]
Posted on April 24, 2019
Some authentication issues in CWC caused this plugin to not function for sending any commands to computers. However, the plugin has been updated to work around this issue and function properly. It does of course work for older CWC releases as well! If you’ve already installed the plugin, you can manually update or wait […]
Posted on September 20, 2018
If you’ve used the SpeedTest plugin in the past, you likely know that the results can vary pretty wildly. This is due to the use of a third party command line tool that has been used to perform the speed test. The plugin has just stored the results and reported on that. This is no […]
Posted on August 27, 2018
In the excitement of getting the feature available, I forgot that not everyone knows how to set up asset sync properly. So, here’s a quick tutorial on how to sync the warranty information from Autoamte to your PSA. Go to Dashboard\Config\Integrations\Warranty Looker Upper and check the box to “Copy Warranty Data To Computers Table”. […]
Posted on August 20, 2018
There have been a bunch of changes for Warranty Looker Upper over the last few weeks, and now there’s a couple more. ESX hosts are now checked. This will cover the same manufacturers as other computers – HP, Dell, Lenovo, IBM, Toshiba, and Fujitsu. This does require the Virtualization Manager plugin, and the plugin needs […]